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Old 12-21-2007, 04:40 PM   #1 (permalink)
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Default Dell.......shitty laptops, good customer service

so,

I bought my dell laptop in 2005. However, after having numerous problems and service calls over the years, Dell finally decided to replace my system. Usually they replace your laptop with a refurbished one- but..........

I ended up getting a new lapptop with great parts. Only thing is the ram, but I can upgrade that.

Im going from Intel Celeron M to an Intel Core 2 Duo T7100, 1.80GHz.

thank you dell!
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Old 12-21-2007, 05:56 PM   #2 (permalink)
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I have two dell computers (desktop and laptop) and I've had 0 issues with them. The desktop I've had since 2001 (its been upgraded along the way) and the laptop is 2 years old.
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Old 12-21-2007, 05:57 PM   #3 (permalink)
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Ok your mistake was buying a Celeron; things have been crap since day 1!
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Old 12-21-2007, 05:59 PM   #4 (permalink)
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I have two dell computers (desktop and laptop) and I've had 0 issues with them. The desktop I've had since 2001 (its been upgraded along the way) and the laptop is 2 years old.
maybe I was unlucky then. I had motherboards replaced, power cords, etc etc.

It should be all fine now though!
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Old 12-21-2007, 07:50 PM   #5 (permalink)
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shitty laptops, yes. good customer service, NO!

i had a dell inspiron that i just got rid of last month for a VAIO. The thing was only a year old and had to be sent back twice on battery/charging issues. Dell quality has gone so far downhill from what they once were (before the Dude you got a dell commercials). From what I understand they built great computers prior to ~2003, then they got so popular and decided to start sourcing cheaper parts to boost profits through the roof. The result is crappy computers. I have heard of a number of institutions cancelling their contracts with Dell just because of all the issues.

and the customer service is the worst! they're all indians reading prompts - i never ever had a useful CSR when I called in on my laptop.

on the contrary, I bought a Dell desktop in 2002 that has always worked great without any issues. Still just about as good as the day I got it. It's funny that it outlasted the laptop I bought just a year ago...

Old Dells = Great
New Dells = Crap

kinda like Gateway.
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Old 12-21-2007, 07:52 PM   #6 (permalink)
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maybe I was unlucky then. I had motherboards replaced, power cords, etc etc.

It should be all fine now though!
unfortunately you're probably in for more of the same. they replace old crappy parts with new crappy parts. i went through 2 batteries and 2 power cords in one year. When they would not replace the 2nd battery under warranty i got rid of it.
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Old 12-21-2007, 07:53 PM   #7 (permalink)
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maybe I was unlucky then. I had motherboards replaced, power cords, etc etc.

It should be all fine now though!
maybe. but at least you got a new laptop now.
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Old 12-21-2007, 08:13 PM   #8 (permalink)
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a nicely upgraded model, so I am pretty happy about this. I just need to upgrade the RAM, but thats it
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Old 12-23-2007, 07:17 PM   #9 (permalink)
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glad youve had a good experience with them. i hate dell
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Old 12-24-2007, 04:28 PM   #10 (permalink)
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sweeeeeeeeeeeeeeeeeeeeeeeetttttttttttttttt......on my new laptop now
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Old 12-24-2007, 04:32 PM   #11 (permalink)
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post a pic of the model you got. doesn't have to be your actual computer, can be a pic from the internet.
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Old 12-24-2007, 04:42 PM   #12 (permalink)
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went from this......



Intel Celeron M, 15 gb hard drive, 512 mb ram

to..............



Intel Core Duo, 2 gb ram, 250mb hard drive
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Old 12-24-2007, 05:20 PM   #13 (permalink)
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the new one sounds great but why's it look so old school??
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Old 12-24-2007, 05:45 PM   #14 (permalink)
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the new one sounds great but why's it look so old school??
dont know, its a new laptop though.
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Old 12-24-2007, 05:49 PM   #15 (permalink)
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Latitude D630 Product Details
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