Dealer damaged the gear shifter

[vic]

Just got my car back for the 7500 miles service. When I dropped my car in, I told the service manager that the gear shifter is a little bit crooked to the left and I want it to be straightened.
Then here is the bad part... I got the car back, the service manager told me that the mechanics torn the leather wrap around the gear shifter.. i was like.. WHAT THE F***.
I go checked the car and sure enough I see the leather is torn a little bit. And the worst part is that when I was about to get out from the dealer. the gear shifter makes a very loud rattling sound. it's like something is loose. the harder I accelerate the louder is the sound.
this really make me mad. Then I went back to the dealer and told the service manager about the rattling sound.
Well.. the good part is that I'm gonna get a new gear shifter sometime this week.

TB/Black, 6MT coupe, Aero, Premium, Navi, Pop Charger + Z-Tube, Clear Corners, 30% tint.

[GZire]

Bastards must pay vic. I'm glad they didn't try to duck the responsibility and are going to make things right.

I cannot understand why we hear so many of these stories. Where the hell do the technicians get trained? For some reason these guys don't understand the difference between figuratively tackling a problem and literally tackling a problem......too much ESPN.

"you will rue this day....well go on start ru-ing" Stewie Griffin

[dholly]

Print this out: http://www.6mt.net/forum/topic.asp?TOPIC_ID=5850

Also, be advised there is a similar TSB for Nissan 350z re: shifter knob straightening warning about linkage damage. HERE

Pretty simple, IMO. They break it, they fix it. Maybe a bottle of Lexol leather cleaner and a bottle of Lexol leather conditioner for your inconvenience is in order.

2004 | 6MTs | Diamond Graphite/Graphite
Upstate NY

[vic]

Damn.. it's pretty tricky..
But Infiniti's Mechanics should have known about that right?


TB/Black, 6MT coupe, Aero, Premium, Navi, Pop Charger + Z-Tube, Clear Corners, 30% tint.

[ironrice]

Damn sorry to hear about that. Sometimes dealers F up but at least they take responsibility for it. Very honest but still stupid of them to F it up in the first place. They are suppose to be pros.

DG 6MT 'The rice is mightier than the corn'

[vic]

yeah.. thats what I thought too. I only asked them to straigthened the shift knob.. but they instead of fixing it, they created some more problems:
1. Leather wrap torn
2. Scracthes on center console
3. The gear shifter has a loud rattling sound
4. They actually did not straightened the shift knob, know they make it crooked to the right.

So.. after I got my car back, one problem was not fixed.. instead, I got 4 more problems to fix. I'm just really really really pissed off

TB/Black, 6MT coupe, Aero, Premium, Navi, Pop Charger + Z-Tube, Clear Corners, 30% tint.

[chenga]

Where in California are you? I'm trying to keep a general list of dealer experiences in my head.