Short story: car spun in the rain. left rear tire smacked the curb around a curve on highway. rear left suspension was damaged. Control arms were replaced by the body shop (Sunbeam recommended by Geico) and alignment was done. They then released the car to me.
Took it to the highway and there was clear stability issue when changing lanes. Took it to an infiniti dealer shop and they were nice enough to put it up and check it out without charge. Told me that the left rear was completely out of spec. Basically sunbeam did a half ass job instead of completely repair it and then they appeared to force the suspension into an extreme setting and make it half ass work. Car seems to drive ok straight but as soon as you do lane change definitely unstable. Anyway, after I got the new alignment spec sheet from the dealer shop I drove the car back to sunbeam and demanded they fix it correctly. They called the infiniti dealer shop back and asked what else it could be and the infiniti dealer said could be the knuckle. So that was replaced. Then they released the car back and said fixed.
Well, can't blame me for not trusting sunbeam. The car did appear more stable.. But I took it back to the infiniti dealer shop just to make sure. They again very graciously put it up pro bono. Came back and told me alignment is still very out of spec esp the left rear but improved. They said it's possible that all it might need now is just a correct alignment but if it's something else damaged then I would still need to bring to body shop. They then recommend another body shop that they say they use all the time and authorized to do work on infiniti.
So brought my car there. That body shop put it up and told me alignment is fine. I asked them how is it possible you say it's fine but the infiniti dealer shop that recommended you says it's not. And they just basically like stonewall say we don't care/ know what they say, as far as we're concerned, it's good. I asked them to call the infiniti shop and they say that I have to deal with this discrepancy myself and that since they determined that my alignment is fine, geico won't pay for the diag fee or anything else meaning I have to pay for this fee.
So what the F should I do now? I just want to get my car fixed correctly. I called the dealer and they swear they are right and said I should get them to do the alignment. On the other hand, this other shop says alignment is good with nothing needed (and of course Geico is like stonewalling also with this body shop saying they are not paying for anything else anymore bc everything is good and that I would have to pay for the alignment performed by the infiniti dealer.....
Please help me!!! I just want to get my G fixed properly Is that too much to ask?
Here's the spec sheet produced by the infiniti shop the first time around after sunbeam released the car to me and before replacing the knuckle. I am so pissed that they would try to deceive me like that!!! And the fact that they did went back to call up and ask the infiniti shop advice and then replacing the knuckle showing that they admit they didn't know what they were doing.
After knuckle replaced, the left rear toe number was -0.40 so still out of spec..
HELP....What should I do? who should I trust? Thanks
Took it to the highway and there was clear stability issue when changing lanes. Took it to an infiniti dealer shop and they were nice enough to put it up and check it out without charge. Told me that the left rear was completely out of spec. Basically sunbeam did a half ass job instead of completely repair it and then they appeared to force the suspension into an extreme setting and make it half ass work. Car seems to drive ok straight but as soon as you do lane change definitely unstable. Anyway, after I got the new alignment spec sheet from the dealer shop I drove the car back to sunbeam and demanded they fix it correctly. They called the infiniti dealer shop back and asked what else it could be and the infiniti dealer said could be the knuckle. So that was replaced. Then they released the car back and said fixed.
Well, can't blame me for not trusting sunbeam. The car did appear more stable.. But I took it back to the infiniti dealer shop just to make sure. They again very graciously put it up pro bono. Came back and told me alignment is still very out of spec esp the left rear but improved. They said it's possible that all it might need now is just a correct alignment but if it's something else damaged then I would still need to bring to body shop. They then recommend another body shop that they say they use all the time and authorized to do work on infiniti.
So brought my car there. That body shop put it up and told me alignment is fine. I asked them how is it possible you say it's fine but the infiniti dealer shop that recommended you says it's not. And they just basically like stonewall say we don't care/ know what they say, as far as we're concerned, it's good. I asked them to call the infiniti shop and they say that I have to deal with this discrepancy myself and that since they determined that my alignment is fine, geico won't pay for the diag fee or anything else meaning I have to pay for this fee.
So what the F should I do now? I just want to get my car fixed correctly. I called the dealer and they swear they are right and said I should get them to do the alignment. On the other hand, this other shop says alignment is good with nothing needed (and of course Geico is like stonewalling also with this body shop saying they are not paying for anything else anymore bc everything is good and that I would have to pay for the alignment performed by the infiniti dealer.....
Please help me!!! I just want to get my G fixed properly Is that too much to ask?
Here's the spec sheet produced by the infiniti shop the first time around after sunbeam released the car to me and before replacing the knuckle. I am so pissed that they would try to deceive me like that!!! And the fact that they did went back to call up and ask the infiniti shop advice and then replacing the knuckle showing that they admit they didn't know what they were doing.
After knuckle replaced, the left rear toe number was -0.40 so still out of spec..
HELP....What should I do? who should I trust? Thanks