Atlantic Infiniti - Jacksonville FL
Posted this on G35 driver, but wanted to share here as well.
Has anyone dealth with Atlantic Infiniti in Jacksonville? I found them to have THE WORST customer service I have ever experienced. I really do get better customer service when I pick up a six pack at the gas station next to my house. When I bought my car it didn't come with a manual. Before leaving the dealership with my car I told them I wanted a manual. My car was used (6,000 miles) and I was told by the salesman (actually the sales manager, no less) that he would call the owner and get me the manual. I wait three weeks - no call and no manual. I call Bob V and he says he will call the owner again and that he got no response from the owner. Waited two to three more weeks with no call or manual. I called Bob V again and he said he would call one last time to the owner, and if he didn't get through he would just send me a manual. A month goes by and still no call, still no manual. I call up and ask to talk to another manager because I really don't want to talk to Bob V again. I get a manager on the phone who I explain the problme to. No apologies, no "That shoudln't of happned". Just another manager telling me that he will have a manual mailed out to me in the next week. I didn't really want an apology, I just wanted my manual, so I waited. Another month goes by with no manual and no call. So today I call up and ask to talk to Bob V again. He said that the manuals are on backorder and he can't get one for me. I asked him why he didn't call me to tell me (I'm not unreasonable...if they are on backorder, they are on backorder, I would just like to know that) and he fumbles and bumbles and then says he thought he did call me (I have message machines both at home and work, and caller ID - he did NOT call me). Still no apology or anyting of the sort. Still says the manuals are on backorder, and tells me he will try and get one for me and if I don't hear back from him it means they are still on backorder. What kind of customer service is that? If I don't hear back from him it means it's still on backordrer?? I spent over $30k with his company and I can't even get a telephone call to tell me that it's still on backorder. So now I am pissed - I call Infiniti Consumer Affairs and talked to a sweet lady named Shinika. She listened to my problem, apologized, said that what the manager did wasn't right, and then offered to send me a manual that would arrive in the next week. SUCCESS! After all that trouble if I had just called Infiniti Consumer Affairs I would'nt have had to go so long without the manual to my car. I called Bob V back and told him to forget about my request because I had somehow aquired a manual where all his sources were backordered. What bullcrap..Makes me never want to buy an infiniti again - and over such a small issue. Do you guys think I am being an ass or did I have the right to get slightly upset at the situation. Thanks for letting me vent.
| G35 Coupe AT | 1970 Pontiac Lemans | 1990 Isuzu Trooper II | 1999 Honda Civic SI | 1990 Bass Traker 60HP
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