Please use this topic for discussion and respond if this affects you at this topic:
http://www.6mt.net/forum/topic.asp?TOPIC_ID=7310
SUBJECT: GRUBBS INFINITI SUBSTITUTING AFTER MARKET REAR SPOILER WHEN BUYER ASKS FOR INFINITI REAR SPOILER
I apologize in advice for the length, but wanted to provide you with the facts.
THE POINT OF THIS:
The point of this is to let people know that I specified that I wanted and Infiniti Spoiler and was told I was getting exactly what I had before. I did not get what I paid for. The paint on the spoiler does not match and in the case of another user...his unit leaks.
Grubbs charges $500 for an Infiniti Spoiler and $220 for an aftermarket.
This affects you if you have bought your car at Grubbs Infiniti and the dealer installed the spoiler and may affect your decision if you are planning to buy from Grubbs.
I purchased a 2004 G35 Coupe from in December of 2003. The vehicle had a factory installed Infiniti rear spoiler. When that vehicle was totaled in June, I went back to Grubbs to replace my G with a new 2004 G35 Coupe.
I discussed with the salesman that I wanted to exactly replace my car, same color, and options. He said he had a coupe coming in July that had the options I wanted except for the front lip and rear spoiler. He told me, “Robert, We can make this one coming in just like the other one. It will be just like the one you had.
Instead of putting on an Infiniti Rear Spoiler, Grubbs installed an aftermarket spoiler.
The aftermarket spoiler is not the same quality as the Infiniti part. The paint on mine is blotchy and another member in NY has had a problem with his spoiler as his was substituted with an aftermarket spoiler as well.
(See TOPIC below)
http://www.6mt.net/forum/topic.asp?TOPIC_ID=7002
Grubbs claims I asked for a spoiler and it is standard practice for a dealer to install an aftermarket spoiler. I do not agree, I negotiated an Infiniti spoiler and specifically said I wanted exactly what I had before my accident.
HOW TO TELL IF YOU HAVE AN INFINITI SPOILER OR AN AFTERMARKET
The top picture shows the Infiniti part on my December 2004 G35, the picture below shows the aftermarket part installed on my July 2004 G35. The aftermarket part LED is shorter and has the extra painted contour around the LED light.
INFINITI PART
AFTERMARKET PART
CONTACT WITH GRUBBS
My salesman told me he had no idea that Grubbs was installing aftermarket units and that he thought I was getting an Infiniti part.
The General Manager at Grubbs, Danny Mayer, still has not returned my calls and told Steve Mally, Finance Director, to deal with me.
Their position is they gave me a spoiler. My position is that I made it well known I wanted an exact replacement of my existing car, went in and asked for that, and I got something less.
I have let Infiniti consumer Affairs know of my displeasure, however, the decision lies with the owner of the dealership, George Grubbs.
I plan to file a complaint with the BBB and if anyone else feels they were provided a disservice, I will file a complaint with the Texas Attorney General.
Again, I can accept a position that if I just asked for a spoiler, the I got what I asked for. I did not ask for a spoiler, I asked for an exact replacement of my totaled G35 and that's what the financial negotiations were based upon.